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- Type
- telecommunications companies, ISP offices
Phone number
(877)482-37...— show
Address
- Working hours
Sun
12:00—5:00PM
Mon
10:00AM—8:00PM
Tue
10:00AM—8:00PM
Wed
10:00AM—8:00PM
Thu
10:00AM—8:00PM
Fri
10:00AM—8:00PM
Sat
10:00AM—8:00PM
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spectrum.com
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4photos Spectrum Store in Amsterdam
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Reviews about Spectrum Store in Amsterdam
Rating is formed based on customer reviews, ratings and telephone surveys.
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Billie K.
January 14, 2023, 10:17 pm
Representative was very nice and knowledgeable would definitely recommend
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Company's official reply
January 14, 2023, 10:24 pm
Thanks for the excellent rating and for being aSpectrum customer!
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Dan M.
January 8, 2023, 10:49 pm
Adrian, Alyssa and Kristen were awesome! They gave mefast, efficient and super friendly service. That's how it's done, nice job everyone!!
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Company's official reply
January 8, 2023, 11:57 pm
Thank you for taking the time toshare your experience and provide feedback. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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lisa l.
December 20, 2022, 4:50 am
Horrible service!
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Company's official reply
December 20, 2022, 2:23 pm
We apologize for the poor experience and would like tolook into this issue further. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can collect some additional information from you and about your experience.
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Scott G.
December 14, 2022, 6:05 am
For the third year ina row Spectrum’s Amsterdam NYstore failed toproperly put meon seasonal plus hold for myvacation home. This happened again, despite metelling representative Lydia ofthe past problems. This time they kept cable service onthe account even though Ireturned the cable box and remote. Tomake matters worse nophone number for the store isavailable, and the 5customer service reps I’ve spoken with can’t correct the problem until the “pending” order closes. Iwas told bydifferent reps that the process takes 24hrs, 48hrs, oran unknown amount ofhrs tocomplete. Inthe meantime I’m being charged for aservice Idon’t have and can’t use because Iturned inthe cable box 4daysago. IfI could give Spectrum and the Amsterdam store 0stars Iwould have.… – show
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Company's official reply
December 14, 2022, 2:45 pm
We apologize for the poor experience and would like tolook into this issue further. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can collect some additional information from you and about your experience.
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Rose L.
December 10, 2022, 6:03 pm
Good service
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Company's official reply
December 10, 2022, 6:19 pm
Thanks for the excellent rating and for being aSpectrum customer!
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Wendy M.
November 7, 2022, 6:46 pm
Because ittakes along time for service!!!!!
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Company's official reply
November 7, 2022, 6:54 pm
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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teribear928
October 28, 2022, 4:23 am
They were trying tosell menew phone instead offixing this one
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Company's official reply
October 28, 2022, 4:38 am
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Todd B.
October 24, 2022, 10:15 pm
Didn't have what was looking for
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Company's official reply
October 25, 2022, 4:59 pm
Thank you for taking the time toshare your experience, wewill forward your feedback tothe location. Ifyou need direct support orwant toask aquestion, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net). ^PB
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Adrian W.
September 5, 2022, 11:17 pm
Everyone atthe store was very helpful infinding asolution tomy Internet and mobile issue. They all worked together tofigure itout forme. Itwas very busy and ihad towait myturn but I'm very satisfied with their service.
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Nancy S.
August 29, 2022, 3:26 am
Helpful staff, quick service
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BnO K.
August 27, 2022, 4:40 pm
Didn't even have phones instore. Rep didn't know much, not agood experience.
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Mikee B.
August 26, 2022, 7:11 pm
Awesome experience! Angel Martinez isan exceptionalrep! Hehelped uson multiple visits topurchase and setup anewer phone. Heis smart, kind, and very knowledgeable. Highly recommend!!!
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David S.
August 20, 2022, 8:09 pm
Very nice gentleman helpedme.
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Brenda C.
August 16, 2022, 5:07 pm
Went there after spending hours onthe phone,to get anew router and modem. They didn't put myorder incorrectly. But the gentleman atthe store fixedit. Ihonestly would've been lost without all ofhis help. Hetook his time explaining everything.He was myhero,by the time Ileft:)
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Life H.
July 26, 2022, 12:16 pm
Complete trash
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Di T.
July 19, 2022, 10:40 pm
Very professional. Very speedy. Handled myproblem well
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Kelsi B.
July 8, 2022, 9:49 pm
Very organized with the customer line, great service, good energy from the manager ofthe store. Kristen, ourrep, was amazing and efficient. Answered all emails and provided great quality service.:)
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Naomi H.
June 3, 2022, 11:08 pm
2new well informed employees added tothe Store which helped move the people along
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Charles P.
May 30, 2022, 1:49 pm
Rude customer service. There miserable people.
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The c.
May 28, 2022, 10:22 am
Actually ana+ all around!
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Average rating- 4.2based on57 reviews and35 ratings
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