8 Ways To Fix MMS Download Problems (2024)

MMS stands for Multimedia Messaging Service and is a means to share photos, videos, audio clips, via the in-built messaging service present in Android devices. Although the majority of users have shifted to using Messaging apps like WhatsApp, Telegram, Facebook Messenger, etc., there’s still plenty of people who prefer using MMS and that’s fine. The only frustrating problem that many Android users have often complained about is being unable to download MMS on their device. Every time they click on the download button, the error message “Couldn’t download” or “Media file unavailable” is displayed. If you are also facing similar trouble in downloading or sending MMS, then this article is for you.

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There are multiple reasons why this error occurs. It could be due to a slow internet connection or a lack of storage space. However, if this issue does not get resolved on its own then you need to resolve them yourself. In this article, we are going to cover some simple solutions that you can try to fix the MMS download problems.

Table of Contents

Method 1: Reboot Your Phone

Irrespective of the problem, a simple reboot can always be helpful. This is the simplest thing that you can do. It might sound pretty general and vague but it actually works. Just like most electronic devices, your mobiles too resolve a lot of problems when turned off and on again.

Rebooting your phone will allow the Android system to fix any bug that might be responsible for the problem. Simply hold down your power button until the power menu comes up and click on the Restart/Reboot option. Once the phone restarts, check if the problem still persists.

Method 2: Check your Internet Connection

Drag down from the notification panel and make sure that your Wi-Fi or mobile data is switched on. In order to check connectivity, try opening your browser and visit some websites or maybe play a video on YouTube. If you are unable to download MMS over Wi-Fi, then try switching to your mobile data. This is because a lot of network carriers do not allow MMS download over Wi-Fi.

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Method 3:Enable Auto-Download MMS

Another quick fix to this problem is to enable auto-download for MMS. The default messaging app on your Android smartphone allows you to send both SMS and multimedia messages. You can also allow this app to automatically download MMS as and when you receive it. Follow the steps given below to learn how:

1. Open the default messaging app on your device.

2. Now tap on the menu button (three vertical dots) on the top right-hand side of the screen.

3. Click on the Settings option.

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4. Here, tap on the Advanced option.

5. Now simply toggle on the switch next to Auto-download MMS option.

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6. You can also enable the option to Auto-download MMS when roaming options if you are not in your country.

Method 4:Delete Old Messages

Sometimes, new messages won’t get downloaded if there are too many old messages. The default messenger app has a limit and when that is reached no more messages can be downloaded. In this situation, you need to delete old messages to free up space. Once the old messages are gone, new messages will automatically get downloaded and thus fix the MMS download problem.

Method 5:Clear Cache and Data

Every app saves some data in the form of cache files. If you are unable to download MMS, then it might be due to the residual cache files getting corrupted. In order to fix this problem, you can always try clearing the cache and data for the app. Follow these steps to clear the cache and data files for the Messenger app.

1. Go to the Settings of your phone then tap on the Apps option.

2. Now, select the Messenger app from the list of apps. Next, click on the Storage option.

3. You will now see the options to clear data and clear cache. Tap on the respective buttons and the said files will be deleted.

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4. Now, exit settings and try downloading an MMS again and see if you’re able to fix MMS Download Problems.

Method 6:Eliminate Problem Causing Apps

It is possible that the error is being caused by a third-party app. Usually, task killing apps, cleaner apps, and anti0virus apps interfere with the normal functioning of your device. They might be responsible for preventing the download of MMS. The best thing to do in this situation is to uninstall these apps if you have any. Start with task killing apps. If that solves the problem, then you are good to go.

Otherwise, proceed with uninstalling any cleaner app that’s present on your phone. If the problem still persists, then the next in line would be the antivirus software. However, it wouldn’t be safe to uninstall an antivirus completely so what you can do is disable it for the time being and see if it resolves the issue. If none of these methods work, then the problem might be in some other third-party app that you recently downloaded.

The best way to make sure of that is to boot your device in safe mode. In Safe mode, all third-party apps are disabled, leaving you with only the pre-installed system apps. If you are able to download MMS successfully in Safe mode, then it is confirmed that the culprit is a third-party app. Thus, Safe mode is an effective way to diagnose what is causing the problem in your device. The general steps to reboot into Safe mode are as follows:

1. Firstly, press and hold the Power button until the Power menu pops up on the screen.

2. Now, tap and hold the Power off option until the Reboot to safe mode options pops up on the screen.

3. After that, simply click on the Ok button and your device will start rebooting.

4. When the device starts, it will be running in Safe mode, i.e. all third-party apps will be disabled. You can also see the words Safe mode written in the corner to indicate that the device is running in Safe mode.

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Also Read: How to Turn Off Safe Mode on Android

Method 7:Switch to a Different App

There are a lot of popular messaging and chatting apps that allows you to send photos, videos, audio files, contacts, location, and other documents using the internet. Unlike default messaging services that charge extra money for MMS, these apps are completely free. Apps like WhatsApp, Facebook Messenger, Hike, Telegram, Snapchat are some of the most widely used messaging apps in the world today.

You can also make voice calls and video calls for free using these apps. All that you need is a stable internet connection and that’s it. These apps have a lot of cool additional features and ensure a much better user experience than the default messaging app. We would strongly recommend you consider switching to one of these apps and we are sure that once you do, you’ll never look back.

Method 8:Perform a Factory Reset

If nothing else works and you and really want to use your messaging app to download MMS, then the only alternative left is a Factory Reset. This would wipe all data, apps, and settings from your phone. Opting for a factory reset would delete all your apps, their data, and also other data like photos, videos, and music from your phone.

Due to this reason, it is advisable that you create a backup before going for a factory reset. Most phones prompt you to back up your data when you try to factory reset your phone. You can use the in-built tool for backing up or do it manually, the choice is yours.

1. Go to Settings of your phone.

2. Tap on the System tab.

3. Now if you haven’t already backed up your data, click on the Backup your data option to save your data on Google Drive.

4. After that click on the Reset tab.

5. Now click on the Reset Phone option.

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As mentioned earlier, sometimes the problem with MMS arises due to the carrier company. For example, some companies do not allow you to send files over 1MB and likewise wouldn’t allow you to download files over 1MB. If you continue to face this problem even after trying all the above-described methods, then you need to talk to your network service provider or carrier. You can even consider switching to different carrier services.

8 Ways To Fix MMS Download Problems (2024)


Why do MMS messages fail to download? ›

If your phone doesn't have enough local storage, it won't be able to download MMS messages. Check how much storage you have, and delete unneeded files and apps if necessary. To check your storage: Navigate to Settings > Storage. From there, you can tap Free Up Space > Clean if necessary.

How to fix MMS on Android? ›

Why Is MMS Not Working on Android? 6 Ways to Fix the Problem
  1. Check the attachment size.
  2. Restart your phone.
  3. Check your network connection.
  4. Turn on mobile data.
  5. Toggle auto-download MMS.
  6. Clear data in the Messages app.
Jan 9, 2023

How do I reset my MMS settings? ›

On your Android phone, Tap Settings > General management > Reset. Select Reset network settings from the given options. If necessary, you need to enter the screen unlock PIN or password to continue. Then tap Reset settings to confirm.

How do I automatically download MMS messages on Android? ›

If you're not receiving picture / video messages, follow the steps below to ensure 'Auto-download MMS' is turned on.
  1. Open the. Messages. app.
  2. Tap the profile picture (upper-right).
  3. Messages settings. .
  4. Advanced. .
  5. Auto-download MMS. to turn on or off . Only available when Messages is set as default SMS app.

Why does my phone keep saying failed to download an attachment? ›

If your phone is not updated, you'll surely experience problems downloading the files from MMS. Check your iOS and Android updates and do the needful as soon as possible. To update your Android phone, Go to 'Settings' > choose 'System' > go to 'About Phone' > tap 'System Updates' > choose 'Check for Updates'.

How to fix MMS messaging needs to be enabled? ›

How to Enable MMS on Android
  1. Go into your Settings app.
  2. Select the connections section of Settings.
  3. Find the section that says Mobile networks, and select it.
  4. Find the section that says “Access Point Names” and go into it.
  5. Select the button that says “Menu.”
  6. Choose the option that says “Reset to default.”

What is the difference between SMS and MMS? ›

Unlike SMS, MMS messages can include content like photos, videos, audio, and GIFs. MMS also enables you to send text – up to 1,600 characters per message. This point is true for all smartphone devices, including Android, iPhone, and others.

Why are all my text messages saying download? ›

If you are thinking, why do I have to download text messages, we've already mentioned that cellular connection, disabled auto download/auto-retrieval option, and group messages are the main culprit. However, you can resolve this issue in different ways.

How do I change my message settings from MMS to SMS? ›

Steps to Change MMS to SMS on Android

Tap and hold the message until a menu appears. Select the option to "Forward as SMS" or "Convert to SMS."

Where does Android download MMS? ›

The exact location depends on the Android version:
  • Android 4.3 or earlier: /data/data/com.android.providers/telephony/database/mmssms.db.
  • Android 4.4 and later: /data/data/com.android.providers.telephony/database/mmssms.db.
  • Android 7.0 and above: /data/user_de/0/com.android.providers.telephony/databases/mmssms.db.
Jul 21, 2011

Why do my MMS keep failing to send? ›

Check the Android phone's network connection if you can't send or receiving MMS messages. An active cellular data connection is required to use the MMS function. Open the phone's Settings and tap “Wireless and Network Settings.” Tap “Mobile Networks” to confirm it is enabled.

How to fix MMS messages not downloading on iPhone? ›

To fix MMS messages not downloading, you can try to restart the phone, check the internet connection, adjust MMS settings, clear cache, and reset all settings on your iPhone. There is a versatile iOS data transfer tool, facilitating the smooth transfer and backup of messages and various data types between devices.

Why is MMS not working on my Samsung? ›

Turn on Mobile Data

First of all, you need to make sure the mobile data option is enabled on your Android phone. MMS utilizes your mobile data connection to send and receive MMS. It is pretty easy to enable this option on your Android device. Head to Settings > Wireless and Network Settings > on your Android phone.


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